Customer Display
Use a secondary screen to show the active cart and a promotional slideshow to the customer.
The customer display opens a second window on an external monitor, giving the customer a real-time view of the cart being built for them. When no transaction is in progress, the display cycles through a configurable slideshow of promotional images. As soon as items are added to the active cart, the display switches automatically to show the cart contents and totals.
The customer display requires a connected secondary monitor and is only available on the Windows desktop version of the In-Store App. It is not available on web or mobile.
Launching the customer display
- Navigate to Settings in the app's navigation.
- Scroll to the Customer Display section.
- Tap the Launch Customer Display tile. The subtitle reads Open display on secondary monitor.
- A loading spinner appears while the window is opening.
- On success, a Customer display launched notification is shown. The tile updates to show Customer Display Active with the subtitle Tap to close the display.
If the window fails to open, a Failed to launch customer display error notification is shown. Ensure the external monitor is connected and recognised by Windows before retrying.
What the customer sees
The display has two modes that switch automatically:
Slideshow mode (idle)
When no cart is active or when the preview is paused, the display shows a full-screen slideshow of promotional images. Images transition with a crossfade animation at the configured interval.
If no slideshow images have been configured, the display shows a storefront icon and the text Welcome on a plain background.
If a configured image fails to load, a placeholder image icon is shown in its place.
Cart mode (active)
When the active cart has items and the preview is not paused, the display switches to the cart view. It updates in real time as the staff adds, removes, or changes items — no manual refresh is needed.
The cart view shows:
Header:
A shopping cart icon followed by Your Order in bold.
Item list:
Each line item appears as a card:
| Element | Description |
|---|---|
| Product image | Product thumbnail; a placeholder icon is shown if no image is available |
| Product name | Shown in bold, up to two lines |
| Price | Final unit price; if a line discount applies, the original price is shown with strikethrough and a green discount badge (e.g. −10.00) |
| Quantity | Shown as x[qty] in a rounded badge on the right |
New items slide in with a fade and scale animation. The list scrolls automatically to show the most recently added item.
Totals section (pinned to the bottom):
| Row | Shown when |
|---|---|
| Discount name + green amount | One or more promotions are applied |
| Shipping | A shipping cost is included |
| Subtotal | Always |
| Tax | Always |
| Total (larger, bold) | Always |
Controlling the preview
Once the display window is open, a Preview On / Preview Off toggle appears in the app's left sidebar (below the main navigation items).
| State | Icon | Effect |
|---|---|---|
| Preview On | Eye icon (accent colour when a cart is active, grey when no cart) | Cart contents are visible on the display |
| Preview Off | Eye-off icon, highlighted background | Cart is hidden; the display shows the slideshow instead |
Tap the toggle to switch between states. When you re-enable the preview, the current cart is sent to the display immediately.
Use Preview Off to hide the cart from the customer during a price adjustment or when reviewing sensitive order details.
Configuring the display
Both settings are found in Settings → Customer Display:
Slideshow Interval
Tap the Slideshow Interval tile to open a slider dialog. Drag the slider to set the number of seconds each image is shown before the display advances to the next one.
| Setting | Range | Default |
|---|---|---|
| Seconds between slides | 3 – 30 seconds | 5 seconds |
Tap Save to apply. The interval takes effect immediately on the display.
Display Scale
Tap the Display Scale tile to open a slider dialog. Adjust the slider to change the size of text and elements on the customer display.
| Scale label | Approx. size |
|---|---|
| Very Small | ~60% |
| Small | ~85% |
| Normal | ~100% |
| Large | ~135% |
| Very Large | ~150% |
The current percentage and label are shown above the slider as you drag. Tap Save to apply — the display updates immediately.
Closing the display
- Navigate to Settings → Customer Display.
- Tap the Customer Display Active tile.
- The secondary window closes and a Customer display closed notification is shown.
- The Preview On / Preview Off toggle disappears from the sidebar.