Orders
View and act on customer orders from any channel — status updates, payments, returns, replacements, and more.
The Orders section lists every order associated with your store, regardless of channel, and lets staff drill into a single order to act on it. Common actions include moving an order through its workflow, taking an extra payment, cancelling lines, and creating return or replacement orders.
In this section
Viewing the Order List
Browse, search, and filter customer orders
Order Detail Overview
A tour of the panels available on a single order
Order Status and Workflow
How orders move through statuses and the actions at each step
Updating Order Status
Move an order to its next valid state
Adding a Payment to an Order
Capture an additional payment against an existing order
Cancelling Order Lines
Cancel individual or multiple lines from an order
Creating a Return Order
Refund or take back items via a return order
Creating a Replacement Order
Create a replacement order linked to an existing order
Order Lines by Shipment
View order lines grouped by shipment
Order Notes
Add and read notes attached to an order
Handling Order Errors
Read and act on errors surfaced on an order