Introduction
Staff guide for the Omnium In-Store App — a complete overview of the app, its sections, and step-by-step instructions for daily store operations.
Welcome to the In-Store App documentation. This guide gives store staff a complete overview of the app, covering all key sections, available features, and step-by-step instructions for the most common tasks during daily store operations.
The app supports store staff with everything from a customer interaction at the till — sales, payments, returns — through to fulfilment, purchasing, inventory counts, RFID label printing, and reporting. It is intended for use on store devices and should only be accessed by authorised personnel.
Navigation overview
The documentation is organised to mirror the way the app is used in store, from setup through daily operations to administration:
| Section | What it covers |
|---|---|
| Getting Started | First-time setup, logging in, choosing a store and market |
| Home & Quick Access | The Home dashboard, Quick Access tiles, last-purchased view, and home-screen printing |
| Sales & Checkout | Cart-based selling, payment terminal, customer display, receipts |
| Carts | Browsing and managing active carts |
| Orders | Order list, order detail, status workflow, returns and replacements |
| Fulfilment | Pick lists, shipments, and inventory counts |
| Purchasing | Purchase orders, deliveries, and goods reception |
| Products | Product search and detail |
| Customers | Customer search, detail, and customer types |
| Promotions | Active and scheduled promotions |
| Reports | Sales reports, X-report, and the transaction log |
| Hardware & Devices | Payment terminal, receipt printer, RFID printer, customer display, scanner |
| Administration | Device registration, employees, notifications, customisation, sessions |
| Troubleshooting | Common issues and how to resolve them |