Troubleshooting
Resolve common issues with the In-Store App and its peripherals before contacting support.
If you experience issues with the In-Store App, work through the relevant page below before contacting support. Each page lists the most common causes and the steps to try.
In this section
Login Problems
Resolve issues signing in or starting the app
Data Not Syncing
Resolve issues where data fails to update
Pick List or Count Not Saving
Make sure pick list and inventory count changes are saved
Scanner Not Working
Resolve barcode scanner issues
Receipt Printer Issues
Resolve common receipt printer problems
Payment Terminal Issues
Resolve common payment terminal problems
RFID Printer Issues
Resolve common RFID printer problems
Customer Display Issues
Resolve common customer display problems
Contact support
If you cannot resolve an issue with the steps above, contact your store manager or system administrator with the following:
- A description of the issue
- The section of the app where it occurred
- Any error messages displayed
- The device type and app version (visible in Settings)