Login Problems
Resolve issues signing in or starting the app.
If you experience issues signing in or the app fails to start, work through the steps below before contacting support.
I can't log in
- Ensure you are using your work email address (not a personal email).
- Check that your account has been set up by your store manager.
- If you see an authentication error, contact your manager to verify your access.
The app won't load or is stuck on a blank screen
- Close the app completely and reopen it.
- Check that your device has an active internet connection.
- If the issue persists, restart the device.