Scanner Not Working
Resolve barcode scanner issues during inventory counts and other workflows.
If the barcode scanner is not reading codes, try the following.
- Ensure the camera has permission to be used by the app in your device settings.
- Clean the camera lens and ensure the barcode is well-lit and undamaged.
- You can also enter product quantities manually in the Counted field as a fallback.
If a paired hardware scanner is in use, also verify that it is powered on and connected before retrying.