Payment Terminal Issues
Resolve common payment terminal problems.
If the payment terminal cannot start a payment, declines unexpectedly, or fails to confirm, work through these steps.
- Confirm the terminal is powered on, paired, and on the same network as the device.
- Cancel any in-progress payment on the terminal before retrying from the app.
- Check the terminal settings to make sure it is paired to the correct register.
If the issue persists, contact your store manager with the terminal model and any error message shown.