Receipt Printer Issues
Resolve common receipt printer problems.
If the receipt printer does not print or prints incorrectly, work through these steps.
- Confirm the printer is powered on and connected to the device.
- Check that the receipt template selected in Settings matches the printer model.
- Try printing a test receipt from the printer settings to isolate the problem from the sales flow.
If the issue persists, contact your store manager with the printer model and any error message shown by the app.